Booking Confirmation & E-Ticket

Once your payment is successful, your booking is confirmed instantly. No waiting, no manual approval — your e-ticket is ready within seconds.

What You'll Receive

• Confirmation email — sent immediately to the email address you provided at checkout. Contains your booking reference number, visit date and time, museum name, number of visitors, amount paid, and your QR code e-ticket.
• WhatsApp message — if you provided a phone number during checkout, you'll also receive your e-ticket via WhatsApp. This is especially useful when you're at the museum and need quick access.
• QR code e-ticket — this is your entry pass. Simply show it on your phone screen at the museum entrance. No need to print anything — all Istanbul museums accept mobile tickets.

What's on Your E-Ticket

• Booking reference — a unique code (e.g., MT-2026-XXXXX) you'll need if you contact us about your booking
• QR code — scanned at the museum entrance for entry
• Visit date and time — your selected entry window
• Visitor details — number of adults, children, and infants
• Meeting point — for guided tours, the exact address and guide contact information
• Important notes — dress code requirements, prohibited items, or other venue-specific rules

Didn't Receive Your Confirmation?

1. Check your spam/junk folder — our emails come from [email protected]. Add this address to your contacts to prevent filtering.
1. Verify your email address — make sure you entered it correctly during checkout. A single typo will prevent delivery.
1. Wait 5 minutes — in rare cases, email delivery may be slightly delayed.
1. Check WhatsApp — if you provided your phone number, your e-ticket may already be there.

Still missing after 15 minutes? Contact us with your name and the email address you used. We'll resend your e-ticket immediately.