Cancellation Policy

We want you to book with confidence. Our cancellation policy is designed to be simple, fair, and transparent.

Standard Policy: Free Cancellation

You can cancel your booking for a full refund up to 24 hours before the scheduled start time of your experience. No questions asked, no fees — the full amount is returned to your original payment method.

Cancellation Within 24 Hours

• No refund — cancellations made less than 24 hours before the experience are not eligible for a refund.
• Exchange option — if you haven't viewed your e-ticket yet and less than 24 hours remain, you may be eligible to exchange your booking for a different museum or date. See Exchange Your Booking.
• No-show — if you don't show up for your experience, no refund or exchange is available.

Non-Refundable Tickets

Some specially discounted tickets are marked as non-refundable. When this applies:

• The non-refundable status is clearly displayed on the ticket page before purchase.
• You'll see a reminder during checkout before completing payment.
• These tickets are typically offered at a lower price in exchange for the no-cancellation policy.

Cancellation by Us or Force Majeure

If we need to cancel your booking — whether due to a museum closure, service provider issue, severe weather, or any force majeure event — you'll always receive a full refund. This is automatic and requires no action from you.

We'll notify you by email and WhatsApp as soon as we're aware of any cancellation.

How to Cancel

Ready to cancel? Follow the steps in our How to Cancel Your Booking article. For refund timing, see Refund Process.