How to Cancel Your Booking

You can cancel your booking directly from your account, or by contacting us. Self-service is the fastest way.

Option 1: Self-Service Cancellation (Fastest)

1. Go to your Tickets page.
1. Find the booking you want to cancel.
1. Tap on the booking to open the details.
1. Tap "Cancel Booking" — you'll see a confirmation screen with your refund amount.
1. Confirm the cancellation.

Your cancellation is processed instantly and a confirmation email is sent immediately.

Option 2: Cancel via Email

If you prefer, send a cancellation request to [email protected] with:

• Booking reference — the code from your confirmation email (e.g., MT-2026-XXXXX)
• Email address — the one you used during checkout

We'll process it and send a confirmation within 2 hours during business hours.

Before You Cancel

• Check your cancellation policy — cancellations within 24 hours of the experience are not eligible for a refund.
• Consider rescheduling instead — change the date for free, right from your Tickets page.
• Consider exchanging — switch to a different museum, also self-service.

After Cancellation

1. Cancellation confirmation — sent to your email immediately.
1. Refund processing — initiated instantly, arrives within 3–5 business days (sometimes up to 10 for international cards).
1. E-ticket voided — your QR code will no longer work at the museum entrance.

Questions about your refund? See Refund Process.